Terms & Conditions — hs999 Online Casino

Acceptance of Terms

By accessing, registering on, or using any part of the hs999 platform at hs999.bet, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety, together with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.

If you do not agree to any part of these Terms & Conditions, you must immediately cease using the hs999 platform. Continued use of the platform following any update to these terms constitutes your acceptance of the updated version.

These Terms & Conditions constitute a legally binding agreement between you (the player) and hs999. The platform is operated for the Bangladesh market and all references to applicable standards reflect this context.

Eligibility & Age Restriction

To register and use the hs999 platform, you must satisfy all of the following eligibility criteria at the time of registration and on a continuing basis throughout your use of the platform:

• You must be at least 18 years of age. hs999 strictly enforces the 18+ age requirement and does not permit gambling by minors under any circumstances.
• You must be a natural person (not a corporation, partnership, or other legal entity) acting on your own behalf and not on behalf of any third party.
• You must not be a resident of any jurisdiction in which accessing online gambling services is explicitly prohibited by the laws of that jurisdiction.
• You must not be an employee, contractor, consultant, director, or officer of hs999, nor an immediate family member of any such person.
• You must not be in a state of self-exclusion or have an account that has been previously permanently closed by hs999 for any reason.
• You must have full legal capacity to enter into a binding agreement under the laws applicable to you.

hs999 reserves the right to request age verification documentation at any point during the account lifecycle. Acceptable documents include a valid national identity card (NID), passport, or driving licence. If satisfactory documentation is not provided within the period requested, hs999 may suspend or close the account and withhold any pending withdrawals pending the completion of verification.

Account Registration

To access the full range of hs999 services — including casino games, sports betting, deposits, and withdrawals — you must register a player account. The registration process requires you to provide accurate, complete, and current information including your full legal name, date of birth, residential address, mobile number, and email address.

3.1 Account Accuracy

You are responsible for ensuring that all information provided during and after registration is accurate and up to date. If any of your details change, you must update your account information promptly. hs999 is not liable for any loss arising from your failure to maintain accurate account details.

3.2 One Account Per Player

Each individual player is permitted to hold a maximum of one (1) registered account on the hs999 platform. Operating multiple accounts — whether under the same or different personal details — is strictly prohibited. If duplicate accounts are detected, hs999 reserves the right to close all but the oldest account, void any bonuses awarded across the duplicate accounts, and withhold funds pending investigation.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your hs999 login credentials (username and password). You must not share your credentials with any other person and must ensure that you log out of your account when using shared or public devices. If you suspect that your account has been accessed without your authorisation, you must contact hs999 support immediately at [email protected].

3.4 Account Verification (KYC)

hs999 applies Know Your Customer (KYC) procedures in accordance with responsible gaming and anti-money laundering best practices. Before processing your first withdrawal — and at any point deemed necessary by our compliance team — you may be required to submit one or more of the following:

• A copy of a valid government-issued photo ID (National ID Card, passport, or driving licence)
• Proof of residential address (utility bill, bank statement, or official correspondence dated within three months)
• Proof of payment method (screenshot or statement showing your bKash, Nagad, Rocket, or Upay account number matching the one registered to your hs999 account)
• A selfie or video verification as requested by the compliance team

Failure to complete KYC verification within the timeframe specified in the verification request may result in temporary suspension of withdrawal privileges until the required documents are received and reviewed.

Deposits & Withdrawals

hs999 supports deposits and withdrawals via the major Bangladeshi mobile financial services and bank transfer options. All transactions are processed in Bangladeshi Taka (BDT / ৳). The following payment methods are accepted:

• bKash — Instant deposits and withdrawals
• Nagad — Instant deposits and withdrawals
• Rocket — Deposits and withdrawals
• Upay — Deposits and withdrawals
• DBBL (Dutch-Bangla Bank) — Bank transfer deposits and withdrawals
• BRAC Bank — Bank transfer deposits and withdrawals

4.1 Minimum & Maximum Transactions

The minimum deposit amount is ৳200. The minimum withdrawal amount is ৳500. Maximum single-transaction limits vary by payment method and are displayed in the Cashier section of your account at the time of transaction. hs999 reserves the right to adjust these limits at any time, with changes communicated via in-platform notification.

4.2 Deposit Processing

Deposits via bKash and Nagad are credited to your hs999 account balance within seconds of a confirmed transaction. Bank transfer deposits may take between one and three business days to be reflected in your account depending on the sending bank's processing schedule. hs999 is not responsible for delays caused by third-party payment service providers.

4.3 Withdrawal Processing

Withdrawal requests are processed by hs999 within 24 hours of submission, subject to completion of KYC verification and any applicable wagering requirements on bonus funds. Funds are typically received in your payment account within two to four hours of processing for mobile wallet methods, and one to three business days for bank transfers. hs999 does not charge withdrawal fees, though your payment provider may apply their own charges.

4.4 Source of Funds

You warrant that all funds deposited into your hs999 account are from a legitimate source and are not the proceeds of any criminal activity. hs999 reserves the right to request source-of-funds documentation as part of enhanced due diligence procedures. Accounts where the source of funds cannot be satisfactorily established may be suspended pending investigation.

Bonuses & Promotions

hs999 offers a range of bonuses, free spins, cashback offers, and other promotions to eligible players from time to time. All promotional offers are subject to the following general conditions, in addition to the specific terms communicated at the time of each individual offer.

5.1 Eligibility for Bonuses

Bonuses are available only to players who have a verified hs999 account in good standing. Players who have self-excluded, whose accounts are under investigation, or who have been identified as operating duplicate accounts are not eligible for promotional offers. hs999 reserves the right to withdraw or cancel a bonus at any time if there is a reasonable suspicion of bonus abuse.

5.2 Wagering Requirements

All bonuses credited to your hs999 account are subject to a wagering requirement before the bonus funds (or any winnings derived from bonus funds) may be withdrawn. The applicable wagering multiplier, the games that contribute to wagering, and the time period within which wagering must be completed are specified in the individual promotion terms. As a general guide, slot games typically contribute 100% towards wagering requirements, while live casino games and sports bets may contribute at a reduced rate or not at all — please check the specific promotion terms.

5.3 Bonus Expiry

Bonus funds that are not wagered within the stated validity period will expire automatically. hs999 will not reinstate expired bonus funds under any circumstances. It is your responsibility to be aware of bonus expiry dates as communicated in the promotion terms.

5.4 Bonus Abuse

hs999 takes a firm approach to bonus abuse. Actions constituting bonus abuse include, but are not limited to: creating multiple accounts to claim the same bonus more than once; using automated betting strategies or software to fulfil wagering requirements; placing low-risk bets across multiple outcomes using bonus funds to achieve a guaranteed profit; and any collusion with other players to exploit promotional offers. Where bonus abuse is detected, hs999 reserves the right to void all bonuses, cancel all associated winnings, and permanently close the account.

Game Rules & Fair Play

All games available on the hs999 platform are provided by licensed third-party software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Each game is governed by its own individual game rules, which are accessible within the game interface. It is your responsibility to read and understand the rules of any game before placing real-money wagers.

6.1 Random Number Generation

All slot games and virtual casino games on hs999 use certified Random Number Generator (RNG) technology to determine game outcomes. This ensures that every spin, card draw, or dice roll is entirely independent of previous results and cannot be predicted or influenced by any party, including hs999 itself. Our RNG systems are provided by certified third-party gaming studios and are subject to ongoing independent testing.

6.2 Live Casino Games

Live dealer games — including baccarat, roulette, blackjack, and game show titles — are broadcast in real time from professional studio environments operated by Evolution Gaming, Ezugi, and Pragmatic Play Live. The outcomes of live games are determined by physical game elements (cards, roulette wheels) in the presence of the dealing studio's own regulatory oversight. hs999 does not control live game outcomes.

6.3 Technical Malfunctions

In the event of a technical malfunction or disconnection during a game round, the round may be voided and your wager returned to your account balance. hs999 is not liable for losses arising from technical malfunctions that are outside our reasonable control, including failures of your own internet connection, device, or browser. Incomplete game rounds due to server-side failures on hs999's infrastructure will be settled in accordance with the game provider's malfunction policy.

6.4 Sports Betting Rules

Sports betting markets on hs999 — including cricket (BPL, T20, IPL, international fixtures), football, and kabaddi — are governed by the hs999 Sportsbook Rules, which are available in the sportsbook section of the platform. Key principles include: bets are accepted at the price displayed at the time of placement; live in-play bets are subject to additional acceptance criteria; and hs999 reserves the right to void bets placed on markets where there has been a clear pricing error.

Prohibited Conduct

The following actions are strictly prohibited on the hs999 platform. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of funds, and referral to the relevant authorities where appropriate.

• Registering more than one account or assisting another person to register an account in your name
• Providing false, inaccurate, or misleading information at registration or at any subsequent point
• Using automated software, bots, scripts, or artificial intelligence tools to interact with the platform in a manner that gives an unfair advantage
• Attempting to exploit software bugs, glitches, or errors in game logic for financial gain
• Engaging in match-fixing, spot-fixing, or any form of manipulation of sporting events on which you have placed bets
• Colluding with other players, including in live poker or other competitive game formats
• Laundering funds through the hs999 platform or using it for any other unlawful financial purpose
• Attempting to access, interfere with, or disrupt hs999's technical infrastructure, servers, or databases
• Engaging in abusive, threatening, or harassing behaviour towards hs999 staff or other players
• Sharing your account credentials with any third party or allowing any other person to use your account

Account Suspension & Closure

8.1 Suspension by hs999

hs999 reserves the right to suspend or close any player account at any time and without prior notice if: the player is found to have violated any provision of these Terms & Conditions; there are reasonable grounds to suspect fraudulent activity or money laundering; the player fails to complete required KYC verification within the stated timeframe; the account is identified as a duplicate; or the player is found to be a minor.

8.2 Voluntary Account Closure

You may request to close your hs999 account at any time by contacting customer support at [email protected]. Upon receiving a valid closure request, hs999 will process any outstanding verified withdrawal request to the registered payment method and close the account within three business days. Accounts with pending KYC verification or active investigations cannot be closed until those processes are concluded.

8.3 Dormant Accounts

An account that has had no login activity for a continuous period of twelve (12) months will be classified as dormant. hs999 will make reasonable attempts to contact the registered email address before applying a monthly dormancy administration fee of ৳100 or the remaining account balance (whichever is lower) until the balance reaches zero or the account is reactivated. To reactivate a dormant account, simply log in and, if required, complete a re-verification of your identity.

Responsible Gaming

hs999 is committed to promoting responsible gaming and providing tools that help players maintain control of their activity on the platform. We recognise that for a small number of people, gambling can become problematic, and we take our duty of care seriously.

The following responsible gaming tools are available to all registered hs999 players via Account Settings or by contacting support:

• Deposit Limits: Set daily, weekly, or monthly deposit caps to manage your spending. Limits take effect immediately when reduced and require a 24-hour cooling-off period when increased.
• Session Time Reminders: Set a reminder alert that notifies you after a defined period of continuous play.
• Reality Checks: Enable periodic pop-up notifications showing your session duration and net gaming activity.
• Cooling-Off Period: Request a temporary account suspension of between 24 hours and 6 weeks to take a break from gaming.
• Self-Exclusion: Request a self-exclusion of between 6 months and 5 years, or a permanent exclusion. Self-exclusion requests are actioned within 24 hours of receipt.

For more detailed information on our responsible gaming approach, tools, and external support resources, please visit our dedicated Responsible Gaming page. If you feel that your gambling is causing harm to yourself or others, please contact our support team immediately — we are available 24/7 and will handle all communications with sensitivity and confidentiality.

Limitation of Liability

To the maximum extent permitted by applicable law, hs999 shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the hs999 platform, including but not limited to: loss of funds due to your own negligence or account security failures; losses arising from technical malfunctions or internet connectivity issues on your side; decisions made in reliance on information published on the platform; or the actions or omissions of third-party game providers or payment service providers.

hs999 provides the platform on an "as is" and "as available" basis. While we make every reasonable effort to maintain platform availability, we do not warrant that the platform will be uninterrupted, error-free, or free of harmful components. Scheduled maintenance windows will be communicated in advance where practicable.

Nothing in these Terms & Conditions shall limit hs999's liability for fraud, death, or personal injury caused by our negligence, or any other liability that cannot lawfully be excluded.

Amendments to Terms

hs999 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. The date of the most recent update is displayed at the top of this page and in the hero section above. It is your responsibility to review these terms periodically to remain informed of any changes.

Where a change is material — meaning it significantly affects your rights or obligations as a player — hs999 will make reasonable efforts to notify registered players via the email address associated with their account, via an in-platform notification, or via a prominent notice on the website before the change takes effect.

Your continued use of the hs999 platform after the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not agree to the revised terms, you must cease using the platform and may request account closure in accordance with Section 8.2 above.

Governing Law

These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with applicable law. hs999 operates as an online gaming platform serving the Bangladesh market and complies with applicable standards for player protection, data handling, and fair play.

In the event of a dispute between you and hs999, we strongly encourage you to contact our customer support team in the first instance at [email protected]. Our support team will make every reasonable effort to resolve your concern promptly, fairly, and to your satisfaction. The majority of player concerns are resolved at this stage without the need for further escalation.

If a dispute cannot be resolved through direct communication with our support team, the matter may be referred to a mutually agreed independent dispute resolution process. hs999 commits to engaging in good faith in any such process.

These Terms & Conditions are written in the English language. In the event of any discrepancy between an English version and any translated version, the English version shall prevail.